Samantha Warren. What a cutie-pie. Anybody who starts a talk with a story about bananas and monkeys is a gold star in my books.
Design tiles are her way of building a pattern library for clients.
In her talk, “Faster Design Decisions with Style Tiles,” Samantha brought up a really big shift in how we handle websites today. I don’t know exactly when this thing exploded, but D-I-Y has stretched itself from handymen and Martha Stewart floral arrangements to how we all manage ourselves online. Whether it’s a personal blog, portfolio, or a giant conglomerate’s website, we all want control over our content.
It’s not enough to have a static HTML page that you set and forget like a Ronco Rotisserie anymore. And with good reason. We’re all realizing what we’re capable of, and long gone are the little lines of text that say, “Questions? Contact the webmaster.”
We’re all fucking webmasters now! (I mean “fucking” in the descriptive sense, not as a verb.)
In her talk, Samantha points out that we aren’t just putting together mock-ups for people, but systems for them to work with.
Websites aren’t just store-fronts to display our wares. They’ve now become actual platforms for communication, and that’s what’s so exciting about it. I love this idea because it’s a focus on exchanging information and growing together, rather than just throwing your hat in the ring and hoping for the best.
There is push and pull content, not just push alone.
It’s easy to fall back on blaming the client for their lack of creativity or imagination. And I know there are tough discussions about that. But the more I think about it, the more I think it a poor excuse for doing a bad job.
In most cases, projects can go to hell because everyone is looking out for their own best interests. And of course if something is always someone else’s fault, then everyone ends up sucking monkey balls on a hot day.
Her suggestions about abstracting a website’s look and feel goes much further than avoiding “franken-comps” and fights with the client. Style tiles and other such methods give value to the designer-client relationship, in my opinion. It becomes less about giving someone a product, and more about engaging them in an actual conversation.
We then allow ourselves to reflect and consider different options, rethink certain decisions, and maybe get to better solutions than what we first pitched.
I like the notion of working with your clients as people who have their own thoughts and ideas, and giving them the platform to share this—not just giving them a product in a box. It makes the job sound less stupid and a little more meaningful.
Just as we are realizing that the web is fluid and alive and organic, I think we should be transferring that idea into how we treat the people we work with, too.
The client shouldn’t be some kind of cartoon in a suit talking to a car-phone. The same way designers shouldn’t be thought of as pixel-pushers and drones in black turtlenecks.
How much confidence and good will can you foster with this approach? I think a lot. The same way you have charities and organizations empowering women, kids, minorities that change social perspectives; giving anyone a great set of tools and the opportunity can set so many things in motion.
While design can ultimately seen as a service, I think it also helps to see it as a relationship. There is trust needed and guidance involved from both parties. It isn’t one person pushing their expertise on another, but equals with each something to offer.
And if we start with that common ground, instead of “I am here to fix things for you,” then we all get to have a nice time at the party. Nobody wants to talk to that asshole who thinks they know everything. And nobody wants to be said asshole, either.