Web Hosting: The Nightmare, Site5 versus BlueHost

For the longest time, I’ve spouted much love and support for my web host of over a decade, Site5.

The year was something like 2007, or even earlier. I recall they had a super sweet deal called “The Plan to End All Plans” for which they offered an unbelievable price for an unbelievable amount of web space. It was great. They even had a referral program for which I got a discount off each person I convinced to sign on with them.

I had no problem doing this, and most of my clients know that I’ve always been up front about this referral program. Their support staff were always, always, 100% helpful. I never had any issues with getting set up, and for all the dumb questions I’d throw their way, there was a patiently explained and understandable answer. To say that I was a fan of Site5 is fair. Or an understatement.

Then they switched their Backstage to a different platform. This took out the referral program, which was fine. Things seemed okay for the most part, and I didn’t think too much about it.

Fast-forward to early this year, where I had recently recommended Site5 again to a client. Perhaps I had gotten so used to living in the smaller pond, but when this client started outgrowing their hosting, I spent a bit more time talking to support.

I had also started experiencing some website downtime. It didn’t matter too much for me, because nobody visits my website. And I’m seriously okay with that. I use the space to put up baloney experiments like collecting menu preferences for my wedding and a Sausage Toss Simulator for my friends.

But this is not good for my clients. And I’m very protective of most of them. Others, not so much. But the ones I love, I really love. So I went on a bit of a journey here, and I started asking some more questions.

Then I started to notice that nobody from Site5 seemed to ever know what was going on anymore. I would ask one question and get three different answers. Gone were the support people who knew what they were doing, and each message from them now either started or ended with, “Please be on hold for 3-4 minutes while I check on this.”

Most times, they would answer my question with something completely unrelated. It was like watching a terribly-edited episode of Jeopardy! and nobody was winning.

So out of curiosity, I started searching for other options. We all know that it’s a good thing to look outside of our windows once in a while, because when we get too comfortable, we miss out on the rest of the world as it turns.

One afternoon, I ended up in a support chat with someone from BlueHost. Days of, “Sorry, let me check on this. Please hold!” from Site5 may have taken its toll on me, because as soon as I realized that I was talking to someone who actually knew what the hell was going on, it felt like waking up from a terrible never-ending nightmare.

It was all a blur at that point, but I know I entered the conversation with pre-sales questions for my clients. I came out signing up for a Prime account with them and this exciting feeling of starting something new. I still remember my support guy’s name. It was Vincente. And I told him how awesome he was. And he told me, “If you don’t need the space, don’t waste the money.”

And then I asked him to marry me.

No, I didn’t.

But I wanted to.

Full disclaimer again, but I’m not getting paid for posting this or even talking about BlueHost. Just as I was pretty jazzed about Lunapads, I gotta say that I’m equally jazzed about BlueHost. I’m using the word, “jazzed”. That means something, guys.

Their Shared Hosting Prime offering was much better and cheaper, for way more things:

  • Unlimited websites
  • SSL installation for WordPress sites
  • 1 free domain
  • Domain privacy
  • Back-up services

What the actual fuck. And while I was looking at VPS options for another project, their very similar options were at very different price points.

Site5’s VPS starts at $62/mo
BlueHost’s VPS starting at $20/mo

Friends, I can’t even.

I know I’m no expert at any of this, and cheap web hosting is hardly something worth talking about at fancy dinner parties or when you’re trying to impress colleagues. But I just felt like sharing this experience because for one thing, it kind of woke me up to how I had lulled myself into complacency with Site5.

It might still be the honeymoon stage with BlueHost at the moment, and I’m already discovering a few annoying things there and there, but at the moment, they are miles ahead and way better than what I was previously dealing with.

Maybe in another 10 years, I’ll change my mind again, but for now, my bottom line is:

Yes, I would recommend BlueHost!




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